ToolLogix Privacy Policy

1. INTRODUCTION ToolLogix ("we," "our," "us," or "Company") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") and related services ("Services"). Our App is designed to help construction companies and field workers manage tools, equipment, and inventory efficiently. By using our App, you agree to the collection and use of information in accordance with this Privacy Policy. 2. INFORMATION WE COLLECT 2.1 Personal Information We may collect the following personal information: • Name (first and last name) • Email address • Mobile phone number • Company/organization name • Job title or role • Preferred language (English or Spanish) • Profile photo (optional) • User credentials and authentication information 2.2 Location Data With your explicit consent, we collect and process location information to: • Help users locate each other for tool sharing • Track equipment location and transfers • Provide location-based services • Enhance app functionality for field operations You can opt-in or opt-out of location sharing at any time through your device settings or app preferences. 2.3 Usage and Technical Data We automatically collect: • Device information (device type, operating system, unique device identifiers) • App usage data and interaction patterns • Log files and crash reports • Network information • Performance metrics • Feature usage statistics 2.4 Communication Data • Messages sent through the app • Notification preferences • Communication history • Support requests and correspondence 2.5 Business Data • Tool and equipment inventory information • Transfer requests and approvals • Damage reports • Financial data related to equipment management • Company-specific settings and configurations 3. THIRD-PARTY SERVICES AND INTEGRATIONS We integrate with the following third-party services to enhance app functionality: 3.1 Customer Relationship Management • HubSpot: For CRM, customer support, and managing business interactions 3.2 Analytics and Performance • Google Analytics: To analyze app usage and user behavior • Google Tag Manager: For tracking and analytics management 3.3 Communication Services • Twilio: For SMS notifications and communication features • Email service providers: For email notifications and support 3.4 Authentication and Security • Clerk: For user authentication and account management • Auth0: For secure user authorization and identity management 3.5 Cloud Services and Infrastructure • Cloud storage providers: For secure data storage and backup • Content delivery networks: For app performance optimization All third-party partners are bound by data processing agreements and are required to maintain appropriate security measures and privacy protections. 4. HOW WE USE YOUR INFORMATION We use collected information for the following purposes: 4.1 Core App Functionality • Operating and maintaining the App • Processing equipment transfers and requests • Managing user accounts and authentication • Providing customer support • Facilitating communication between group members 4.2 Service Improvement • Analyzing usage patterns to improve user experience • Developing new features and functionality • Optimizing app performance • Conducting research and analytics 4.3 Communication • Sending important notifications about equipment, transfers, and requests • Providing customer support and responding to inquiries • Sending system updates and security alerts • Marketing communications (with consent) 4.4 Legal and Security • Complying with legal obligations • Protecting against fraud and security threats • Enforcing our terms of service • Resolving disputes 5. INFORMATION SHARING AND DISCLOSURE 5.1 We Do Not Sell Personal Information We do not sell, rent, or trade your personal information to third parties for their marketing purposes. 5.2 Sharing Within Your Organization Information may be shared within your company/organization as necessary for: • Equipment management and tracking • Group coordination and communication • Administrative purposes • Reporting and analytics 5.3 Service Providers We may share information with trusted service providers who assist us in: • App hosting and maintenance • Data analytics • Customer support • Payment processing • Communication services 5.4 Legal Requirements We may disclose information when required by law or to: • Comply with legal processes • Protect our rights and property • Ensure user safety • Prevent fraud or illegal activities 5.5 Business Transfers In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction. 6. DATA SECURITY We implement comprehensive security measures to protect your information: 6.1 Technical Safeguards • Data encryption in transit and at rest • Secure cloud storage solutions • Firewalls and intrusion detection systems • Regular security audits and assessments • Multi-factor authentication options 6.2 Administrative Safeguards • Access controls and user permissions • Employee training on data protection • Regular security policy updates • Incident response procedures 6.3 Physical Safeguards • Secure data centers • Controlled access to servers • Environmental controls While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security. 7. USER RIGHTS AND CHOICES 7.1 Account Management • Access and update personal information through app settings • Modify notification preferences • Change password and security settings • Update profile information 7.2 Data Rights Depending on your location, you may have the right to: • Access your personal information • Correct inaccurate data • Delete your personal information • Restrict processing of your data • Data portability • Object to certain processing activities 7.3 Communication Preferences • Opt-in or opt-out of push notifications • Choose between SMS, email, or both for alerts • Unsubscribe from marketing communications • Set language preferences (English or Spanish) 7.4 Location Services • Enable or disable location sharing • Control location accuracy settings • Manage location history To exercise these rights, contact us through the support section in the app or email support@toologix.com. 8. COOKIES AND TRACKING TECHNOLOGIES 8.1 Use of Cookies Our App uses cookies and similar technologies to: • Maintain user sessions • Store user preferences • Analyze app usage with Google Analytics • Improve app performance • Provide personalized experiences 8.2 Managing Cookies You can manage cookie preferences through: • Device settings • App preferences • Browser settings (for web-based features) 8.3 Do Not Track We do not currently respond to "Do Not Track" signals, but you can control tracking through your device settings. 9. DATA RETENTION We retain personal information for as long as necessary to: • Provide our services • Comply with legal obligations • Resolve disputes • Enforce our agreements Specific retention periods: • Account information: Until account deletion plus 30 days • Usage data: Up to 2 years for analytics purposes • Communication records: Up to 3 years for support purposes • Legal compliance data: As required by applicable laws 10. INTERNATIONAL DATA TRANSFERS Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including: • Standard contractual clauses • Adequacy decisions • Other legally recognized transfer mechanisms 11. CHILDREN'S PRIVACY Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. 12. CALIFORNIA PRIVACY RIGHTS (CCPA) California residents have additional rights under the California Consumer Privacy Act: • Right to know what personal information is collected • Right to delete personal information • Right to opt-out of the sale of personal information • Right to non-discrimination for exercising privacy rights To exercise these rights, contact us at support@toologix.com. 13. EUROPEAN PRIVACY RIGHTS (GDPR) If you are in the European Economic Area, you have additional rights under the General Data Protection Regulation: • Lawful basis for processing • Right of access, rectification, and erasure • Right to restrict or object to processing • Right to data portability • Right to withdraw consent Our lawful basis for processing includes: • Contract performance • Legitimate interests • Legal compliance • Consent (where applicable) 14. CHANGES TO THIS PRIVACY POLICY We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through: • In-app notifications • Email notifications • App store update notes • Website posting Your continued use of the App after changes become effective constitutes acceptance of the updated Privacy Policy. 15. CONTACT INFORMATION For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: ToolLogix Support Email: support@toologix.com Support Section: Available in-app and online through your account For GDPR-related inquiries: Data Protection Officer Email: privacy@toologix.com Response Time: We will respond to privacy inquiries within 30 days. 16. GOVERNING LAW This Privacy Policy is governed by the laws of [Insert State/Country], without regard to conflict of law principles. --- This Privacy Policy was last updated on October 2, 2025 and is effective as of October 2, 2025. © 2025 ToolLogix. All rights reserved.